For all pre-orders there is a lead time. The wait time will vary for most items dependent on what stage we are at with our manufacturing. All of our Remi Rattan pieces are custom made to order unless in stock.
All pre-orders are a 10-12 week wait.
We guarantee pre-order items in this time frame however there is a very small percentage we may receive a wrong size or colour. If your order arrives in the wrong size/colour or misses the shipment you will be notified and the longest you will wait a maximum of 14 weeks for all items. Aside from the necessary time for our artisans to handcraft your item, it then takes 4-5 weeks for the shipping of the container to arrive at our warehouse.
In the seldom event the shipment is delayed impacted by weather, customs processing and shipping authorities. Such events are outside our control and we are unable to expedite individual order refunds.
Please note: Once your pre-order is made we cannot offer a refund due to the above circumstances. As each item is made to order.
Delivery time to customers depends on the courier companies and subject to their schedules, your location and other such factors. Due to this, we are unable to provide exact delivery dates but can give you an estimated time frame. Usually 3-7 day's from the time your order is ready to be dispatched from our warehouse. This is in Adelaide with KoKo Collective.
All shipping needs to be paid in full before we can book courier to collect your order.
We will be in contact with you with tracking details once your order is ready to be dispatched from our warehouse.