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Terms + Conditions


 All orders that are placed through P.E.P. online is an offer by you to state you are purchasing the particular item in accordance with our terms and conditions. While every effort has been made to ensure our pieces/colours are represented accurately, different colour calibrations of each system can impact your screen reproduction. 

Rattan Purchases

 We reserve the right to cancel your order and provide a refund should our manufacturer advise us they are unable to supply Rattan Beds. They require a skilled workforce to craft and unprecedented events can occur that may affected orders.

Product Care

If you have damaged the Goods yourself, or your Dog (Cat) has chewed the Goods, you have failed to take proper care of the Goods. This unfortunately means we may not be able to provide you with a repair, refund or replacement. If Products arrive damaged or not of acceptable quality you may have rights under;.

• Schedule 2 of the Competition and Consumer Act 2010 (Cth) (the Australian Consumer Law);

• Other consumer laws applying in each Australian State or Territory; and/or

• Our Refunds Policy

Australian Consumer Law

If there is a major problem with the Goods, a refund or a replacement may be available. If there is a minor problem with your Goods (as defined in the Australian Consumer Law) we may repair the Goods instead of offering you a replacement or a refund. Unless we are required to do so under the Australian Consumer Law, you will be responsible for the costs of returning the Goods to us.

Please notify us of any damaged Goods within 24hours of possession by email at 

Change, or Cancellation of Order

As we handcraft and process your orders immediately for prompt delivery, we regret that cancellation or change to your order may not be possible unless we receive your request by email within 24 hours placing your original order. No cancellation or change of orders will be accepted once your order has been dispatched.

Prices, GST and Taxes

All prices on our Website are listed in Australian Dollars and they include GST (where applicable).

By placing an order, you agree to pay the stated price (plus any applicable shipping) in Australian Dollars for all orders. 


Pretty Earthy Pup, reserves the right to change prices at any time without prior notice at our discretion. All prices include GST and are in Australian Dollars (AUD). Prices do not include delivery – delivery charges will be applied accordingly.


If you have any questions about the above, please contact us.